Every enquiry answered,
every matter in order.
Odjo is an AI front desk for your high-street firm, configured to how you work. It answers every call in the caller's own language and puts each conversation on the right matter.
The voice receptionist
A voice AI receptionist for your firm, fluent in your clients’ languages.
Odjo answers every call in under a second, in more than 20 languages. Configured to your high-street firm: your intake questions, your booking, your escalation rules.
- Answers on the first ring
Day and night, however many calls land at once. Never a busy tone, never voicemail.
- Speaks the client’s language
More than 20 languages, spoken naturally. The transcript lands in English on the matter.
- Configured to you
Your practice areas, your intake questions, your fee earners’ diaries, your wording. Not a phone tree, not a script.
- Books, triages and routes
It hears what the caller needs, books the consultation or routes it with full context. Legal advice is never given; those calls go straight to a solicitor.
It sits alongside your case management system. Your matters and your records stay exactly where they are.
The gap
When calls ring out, enquiries go elsewhere. With Odjo, every one is answered.
Joanne Pritchard
MAT-3159 · Housing · Section 21 notice · New enquiryThe matter record
One matter. Every conversation, in the order it happened.
Every call, message, email and document lands on the right client and matter. Your case-management system stays the legal file.
Farhana Chowdhury
MAT-3144 · Employment · Unfair dismissalClient called about her dismissal. Asked whether ACAS had been in touch yet.
Call logged · matched to the Chowdhury matter
Document checklist sent · contract and payslips outstanding
Client sent her contract and six payslips. Filed to the matter.
ACAS early conciliation opened. Position summary drafted for Mrs Khan.
Employer responded via ACAS · settlement discussion arranged
Filter by anything.
Client, matter, matter type, fee earner, key date, status or channel.
One question, one answer.
Where did the Chowdhury matter get to? Open the matter.
Intake
Every way a client reaches you, caught in one place.
Phone, WhatsApp, web form, inbox, document upload. Five ways in, one desk.
Every call answered at once, no ringing out. Matched to the client and matter, transcribed in full.
The message a client sends from the bus stop. Same desk, on the matter, answered in their own language.
The 9pm enquiry from your site. Odjo takes the details, runs the intake questions and books the consultation.
The long email with the whole story in one paragraph. Odjo pulls out the matter type and drafts a reply to release.
Certified ID, signed forms and official letters attach to the right matter, matched to what it's waiting on.
New enquiries
New work arrives by phone. Mostly while you’re with a client.
Clients ring when the firm is busiest: month-end Fridays, walk-in mornings, both lines going. On your own, a share rings out. A new enquiry rarely rings twice.
Chart is illustrative and shows the shape of a normal month, not figures from a named firm.
New enquiries per day across a normal month. Weekdays bring a dozen or more, the busiest days more still, weekends almost none. On your own, roughly a third of each day rings out, most on the busiest days. With Odjo, every enquiry is answered.
Chasing documents
Chasing ID and signed forms for weeks. Handled, on one thread.
Half of running a matter is waiting on one signed form. Odjo tracks what each matter needs and chases until it lands.
The journey
From the first enquiry to the matter concluded.
An unanswered enquiry never becomes an instruction. Odjo watches every stage and steps in where matters stall.
Enquiry
A prospective client gets in touch, on any channel, in any language.
Engaged
Conflict search, client care letter and ID checks go out and come back, tracked.
Matter open
The matter opens in your practice system. Odjo keeps chasing what it needs.
Concluded
Completion, decision or grant. The client kept informed to the end.
The unsigned form
A matter stalled on ID or a signature chases the client and resurfaces on the desk.
The new instruction
Mark an enquiry engaged: client care letter, ID and AML checks, out in one step.
The key date
A visa expiry, limitation or completion date nearing moves the matter up in good time.
The quiet client
A client gone quiet on documents is nudged again, in their own language, so nothing stalls.
Ask it anything
Ask about any matter, answered in seconds.
A plain question, a correct answer drawn from your own front desk. In seconds, not a morning lost to the file.
The whole front desk
Everything it runs from first call to concluded.
Every conversation, on the right matter
Calls, messages, emails and documents against the right client and matter, in order.
Chases documents and ID
Whatever the matter is waiting on, Odjo tracks it and chases until it arrives.
Answers in any language
Urdu, Bengali, Polish, Romanian. Whoever rings a high-street desk, answered first time.
Intake with the checks built in
Conflict search, client care letter and ID checks, sent and tracked in one step.
Client confidentiality, kept
Encrypted, UK and EU only, never used to train public models.
Hear it for yourself
Leave your number and Odjo calls you straight back.
Configured to how you work
Your matter types, your fee earners, your wording. All on your terms.
Hear it for yourself
Don’t take our word for it. Let it call you.
Leave your number and Odjo calls you back with a sample front-desk call for a firm like yours. One call, and we stop whenever you ask.
Who it’s for
Built for firms that win work by answering first.
Immigration-led firms
Visa expiries and Home Office deadlines don't wait. Every caller answered, in their own language.
Multi-service high-street firms
Immigration, family, conveyancing and wills on one small desk. The phone runs the day.
Conveyancing and injury desks
Completion Fridays, and claims that go to whichever firm answers first.
Firms serving multilingual communities
Clients who'd rather speak Urdu, Bengali, Polish or Arabic, understood the first time.
Questions
The questions practice managers actually ask.
You keep it. We divert or port your number, so nothing changes for clients.
No. It sits alongside it, running the front desk. Your system stays the record of the legal file.
No. It runs the front desk: answering, booking, chasing. Anything substantive goes to a fee earner.
The ones your clients speak. Calls and messages are answered in the caller's own language, then transcribed and translated onto the matter in English.
Encrypted in transit and at rest, held in the UK and EU, never used to train public models.
Only ever used to run your firm's front desk. Access is limited to your firm and logged.
We delete data on request, and will sign a DPA.
New enquiries are checked against your client list before anything is booked, and flagged for your team to decide.
No. Everything is drafted for you and released by a person. Nothing goes out on its own.
Most firms are live within a week or two, set up with you.
See it catch your next
new instruction.
Book a demo. See a week of enquiries with every call answered and every matter’s front desk in one place.
Free 30-minute call · Set up with your own number